Maurie AI vs Tidio
One intuitive platform that makes scaling your business easy.
A Tidio alternative for small businesses that want AI chat with a monthly allowance on every plan — plus a CRM with companies and lists, tasks, email marketing, quotes, payments, and local marketing on one platform.
AI chat, CRM, and marketing — on one platform.
Maurie AI covers the whole business: AI chat, CRM, quotes and e-signatures, payments, support, marketing, and local marketing. One platform, one customer record, one place to work.
AI messages every month
Every Maurie AI plan, Free included, comes with monthly AI messages. Tidio’s Free plan includes 50 Lyro AI conversations one time, and more Lyro conversations are a paid add-on from $39 a month.
A CRM, not just a contact list
Contacts, companies, lists, custom properties, and a full timeline, with tasks on boards and a calendar.
Email marketing on every paid plan
Email campaigns and landing pages start on Starter. Tidio’s email campaigns are for its Plus plan.
Not listed on Tidio’s site — part of Maurie AI:
- Companies and deals
- Tasks and task boards
- Landing pages
- Quotes and e-signatures
- Card payments and a cash register
- Google Business Profile and reviews
With Maurie AI, they are part of the platform.
How Maurie AI and Tidio compare
| Feature | Maurie AI | Tidio |
|---|---|---|
| AI agent | ||
| AI chatbot for your website | Yes: Every plan, Free included | Partly: Lyro: 50 conversations one time on Free, then a paid add-on |
| Training sources | Yes: Website, FAQs, and your own text on every plan; files and Help Center articles from Starter | Yes: Website URLs, Q&As, CSV, PDF, and Zendesk articles |
| Lead capture | Yes: Every plan: each lead becomes a CRM contact your team can follow up | Yes: Pre-chat survey and Flows |
| Live chat with handoff to a person | Yes: Starter and up: teammates accept the chat and reply live | Yes: Yes; a ticket when no one is online |
| Messaging channels | Partly: Your website and a shareable chat link on every plan, an AI Phone Receptionist for calls on its own US number (a separate package, any plan), and your own mobile app on Pro | Yes: Live chat, email, Messenger, Instagram, and WhatsApp |
| Mobile app SDKs | Yes: Pro: iOS, Android, React Native, and Flutter SDKs | Partly: iOS and Android on Premium |
| Sales & CRM | ||
| Contacts, companies, and lists | Yes: Contacts on every plan; companies, lists, and property history from Starter | Partly: Contacts and segments; companies not listed |
| Custom properties on contacts | Yes: Custom properties on every plan, arranged in your own sections from Starter | Yes: Contact properties, with filters |
| Sales pipeline | Partly: Task boards with your own stages and column automations that update the contact; no separate deal board | Not offered or not listed; see detail: Not listed on its site |
| Quotes, documents & payments | ||
| Quotes and e-signatures | Yes: Maurie Docs add-on | Not offered or not listed; see detail: Not listed on its site |
| Card payments and a cash register | Yes: Maurie Pay and Cash Register on every plan | Not offered or not listed; see detail: Not listed; Shopify order management |
| Customer support | ||
| Shared inbox | Yes: Connected email inboxes, Starter and up | Yes: Inbox and tickets on every plan |
| Help Center | Yes: Starter and up, with your branding | Partly: New in September 2026; price after launch not stated |
| AI-drafted replies for your team | Yes: AI Smart Replies, Growth and Pro | Yes: AI reply assistant on every plan |
| Tasks | ||
| Tasks | Yes: Every plan: List, Board, and Calendar views, unlimited board columns, column automations | Not offered or not listed; see detail: Not listed on its site |
| Marketing | ||
| Email campaigns and landing pages | Yes: Starter and up: email builder, landing pages with embed code and QR codes, your own sending domain | Partly: Email campaigns on Plus; landing pages not listed |
| Workflows | Yes: Starter and up: start from a form, a signed document, a tag, or a property change; send emails after a delay, create tasks, notify your team, request reviews | Yes: Flows, with a visitor allowance |
| Rewards and punch cards | Yes: Virtual Rewards punch cards, Starter and up | Not offered or not listed; see detail: Not listed on its site |
| Local marketing | ||
| Google Business Profile, reviews, and social posts | Yes: Local Marketing add-on, per location | Not offered or not listed; see detail: Not listed on its site |
| Plans | ||
| Free plan | Yes: Yes: 1 AI agent, 50 AI messages a month, 250 contacts, Cash Register | Yes: Yes: 50 conversations, 50 Lyro AI conversations one time |
| How plans are priced | Yes: Per plan, with users included | Partly: By conversations a month; Lyro AI and Flows are add-ons |
✓ included · ◐ partly or with limits · — not offered or not listed; see each feature’s detail. Tidio details from its public website, checked October 18, 2026.
Maurie AI or Tidio?
Choose Maurie AI if…
- You want AI messages every month on every plan instead of a separate AI add-on.
- You want a CRM with companies, lists, and tasks next to your chat.
- You want email campaigns and landing pages without moving to a higher plan.
- You also send quotes, take payments, and manage reviews.
Choose Tidio if…
- You run a Shopify store and want order lookups, cart previews, and product cards in the chat.
- You want many seats on a low-cost plan, priced by conversations instead of users.
- You want WhatsApp, Messenger, and Instagram chats in the same inbox.
What each one costs
Maurie AI
Maurie AI offers a Free plan, then Starter from $49 per month billed annually ($59 billed monthly) with 3 users included. Plans are priced per plan, not per seat.
Free $0 · Starter $49/mo billed annually ($59 monthly) · Growth $149/mo billed annually ($179 monthly) · Pro $399/mo billed annually ($479 monthly)
Compare every Maurie AI plan →Tidio
Tidio lists a Free plan with 50 conversations, Starter at $29 a month ($24.17 billed annually) for 100 conversations, Growth from $59 a month ($49.17 billed annually) for 250 conversations, Plus from $300 a month plus usage, and Premium by quote, with a 7-day trial. The Lyro AI agent is an add-on from $39 a month for 50 conversations, and Flows is an add-on from $29 a month.
As listed on Tidio’s website on October 18, 2026. Prices can change; check their site for current pricing.
Maurie AI vs Tidio: common questions
Is Maurie AI a good Tidio alternative?
Yes, if you want monthly AI messages on every plan, a CRM with companies and tasks, and email marketing, quotes, and payments in one place. If you run a Shopify store and want order tools in the chat, Tidio is built for that.
How many AI messages does Maurie AI include?
Each plan includes a monthly allowance of AI messages, from 50 on Free to 15,000 on Pro, and paid plans can add more in packs of 1,000.
Can I send email campaigns with Maurie AI?
Yes. From the Starter plan you get an email builder, landing pages, your own sending domain, and workflows that send follow-up emails after a delay.
Does Maurie AI include a Help Center?
Yes. Starter includes one published Help Center, Growth two, and Pro unlimited, and your AI agent can use its articles to answer questions.
Sources
Tidio is a trademark of its owner. Maurie AI is not affiliated with or endorsed by Tidio. This comparison is based on publicly available information checked on October 18, 2026; features and prices may have changed since.
Try Maurie AI
for free.
Create a free account and see how your AI agent, CRM, and tasks work together.
Get started for free →Paid features and add-ons vary by plan.