Terms of Service

These Terms of Service govern access to Maurie AI’s website, cloud software, AI agents, CRM, tasks, customer service tools, marketing tools, Local Marketing, Maurie Docs, Cash Register, Maurie Pay integration, APIs, SDKs, and related services we make available (collectively, the “Services”). They are an agreement between Maurie AI LLC, an Iowa limited liability company (“Maurie,” “we,” “us”), and the individual or entity accepting them (“Customer,” “you”).

By affirmatively accepting these Terms during registration or ordering, you agree to them. If accepting for a business, you represent that you have authority to bind it. Account holders and authorized users must be at least 18 and legally able to contract. The Services are intended for business use. Customers remain responsible for notices and permissions required for people who interact with their websites, agents, communications, documents, and payment experiences. Customer-facing AI deployments must also comply with the active AI provider’s age, geographic, and use restrictions; do not direct AI features to minors or deploy them where the provider prohibits their use.

An accepted order or checkout identifies the purchased plan, billing period, prices, quantities, and add-ons. A separately signed agreement controls where it expressly overrides these Terms. For a conflicting commercial detail, the accepted order controls; for personal-data processing, an executed data processing agreement controls its subject matter. Our Privacy Policy and Cookie Policy explain data handling and storage technologies; they do not supply consent where separate consent is required.

During an active subscription or permitted Free-plan use, we grant a limited, nonexclusive right to use the Services for your business, subject to your plan and these Terms. You may deploy authorized customer-facing widgets and use supplied integration code as permitted by the applicable documentation. No ownership of our software or underlying models transfers to you.

You are responsible for accurate registration information, secure credentials, authorized users, and activity under your account. Administrators may manage users, settings, integrations, purchases, and Customer Content. Give access only to people you trust and promptly notify service@maurieai.com of suspected compromise. We may request reasonable evidence of authority to resolve account-control disputes.

Free and paid plans have different features and usage allowances. Add-ons may be per workspace, user, location, or usage unit as described at checkout. Local Marketing is a separate per-location add-on. AI Receptionist packages are a separate monthly add-on for each AI Phone Receptionist and are available with every core plan, including Free; Section 17 applies. “Unlimited” applies only to expressly identified objects and remains subject to reasonable, non-abusive use; it does not mean unlimited AI processing, message credits, email delivery, training storage, or third-party services.

We may maintain, correct, and update the Services. We will provide reasonable notice of material adverse changes to a paid plan during its current term where practicable. Purchases are based on functionality available at purchase, not a promise of future features. Beta or experimental features may change or be withdrawn and do not carry a production availability commitment. No service-level agreement applies unless separately agreed in writing.

Fees and currency are shown in the accepted order or checkout. An annual price expressed per month is a monthly equivalent billed for the annual period unless checkout expressly states otherwise. Applicable taxes are additional unless stated as included. You authorize recurring charges to your selected payment method for subscriptions and authorized purchases.

PAID SUBSCRIPTIONS AND RECURRING ADD-ONS AUTOMATICALLY RENEW FOR SUCCESSIVE BILLING PERIODS OF THE SAME LENGTH UNTIL CANCELED. You may cancel through the account’s billing controls before the renewal charge, or contact service@maurieai.com if those controls are unavailable. Cancellation takes effect at the end of the current paid billing period. Paid access continues through that period unless the account is separately deleted, suspended, or terminated under these Terms.

Except where applicable law requires otherwise or we expressly agree in writing, payments are nonrefundable. We do not provide refunds or credits for partial periods, unused capacity, or early cancellation. This subscription rule does not prevent you, as a merchant, from refunding your own customers through Maurie Pay. Statutory remedies and any mandatory cancellation or withdrawal rights remain available.

Any immediate charge, proration, or credit for a plan change or add-on must be disclosed before you approve that change. A downgrade ordinarily applies at renewal unless the ordering flow states otherwise. Auto-recharge or additional usage purchases require your authorization through the relevant settings; applicable price, quantity, threshold, and limits are disclosed there. Do not assume unused recurring allowances carry over unless expressly stated. Purchased credit expiry or carryover terms must be disclosed at purchase.

We may change renewal pricing with advance notice and an opportunity to cancel before the new price applies, subject to applicable law. We may suspend paid functionality for nonpayment after notice and a reasonable opportunity to resolve it, except where urgent fraud or security concerns justify immediate action.

“Customer Content” includes business information, contact records, emails, chats, prompts, instructions, training sources, uploads, templates, documents, transaction records, and other material you or your users submit or authorize us to obtain. You retain your rights in that content.

You grant us permission to host, copy, process, transmit, and display Customer Content only as necessary to provide, secure, support, and maintain the Services, comply with lawful obligations, and carry out your instructions. This includes processing by service providers needed to deliver your selected functionality and transmitting information to integrations you enable. You must have the rights and lawful basis necessary for that use, including website crawling, uploaded documents, customer communications, photos, and personal data.

As between you and Maurie, you may use AI output generated for your account to the extent permitted by law and third-party rights. AI output may not be unique or eligible for exclusive intellectual-property protection. We do not claim your Customer Content or generated business documents as our property. Our software, design, trademarks, documentation, and underlying technology remain ours or our licensors’.

Maurie Chat, the team messaging feature, is a short-term working space, not an archive or a system of record. To limit the data we store, messages, threads, reactions, and files shared in Maurie Chat are deleted automatically and permanently 30 days after they are posted, in every conversation of the workspace, and you or your users may delete a message, a file, or a whole conversation sooner. Deleted Maurie Chat content cannot be recovered, and it is not included in exports of other Customer Content. Keep your own copies of any message or file you need to retain. A task or a contact created from a chat message is kept in the CRM under the usual rules for that content.

AI features use the knowledge sources, prompts, and instructions you provide or connect, together with the relevant AI technology. Configuring an agent with your business sources is distinct from training a general-purpose model. Maurie itself does not use Customer Content to train or improve general-purpose AI models or models for other customers. AI requests are processed through Google Gemini or OpenAI, with only one provider active at a time. The AI Phone Receptionist always uses Google Gemini for real-time voice, whichever provider is active for other features. Relevant chat messages and history, business training content, attached images or PDFs, and, for Inbox drafts, email threads and contact details may be transmitted to the active provider. Provider processing, retention, safety review, and any model-improvement use depend on that provider’s applicable agreement, account type, and settings. We have not yet verified the account-specific no-training terms and do not represent that all downstream provider processing is excluded from model training. Do not submit information you are not authorized to disclose for that processing.

AI can produce inaccurate, incomplete, outdated, or inappropriate responses. You must evaluate suitability, verify important facts, and maintain appropriate human oversight. Review outputs before relying on them for material decisions, sending binding commitments, or publishing content. If you enable automatic responses, posting, actions, or scheduling, you authorize those activities within your configuration and remain responsible for monitoring and correcting them.

You are responsible for instructions, source accuracy, deployment permissions, and disclosures to people interacting with your agents. Human handoff depends on team availability and configuration. We do not guarantee that an agent resolves every inquiry, that generated content complies with every industry requirement, or that output constitutes professional legal, medical, financial, or other regulated advice.

You must not use the Services unlawfully, infringe others’ rights, misrepresent your identity, distribute malware, compromise security, access data without authorization, interfere with other users, evade plan limits, or send unlawful or unsolicited communications. You must not reverse engineer our software except where law expressly permits it, or resell access unless separately authorized. Legitimate interoperability rights required by law are not waived.

PROTECTED HEALTH INFORMATION (“PHI”) IS PROHIBITED. Do not upload, enter, transmit, connect, or otherwise process patient PHI through the Services, including agent training, chats, connected inboxes, CRM records, and document uploads. Maurie does not offer the Services for HIPAA-regulated processing and does not enter into a Business Associate Agreement through these Terms. Healthcare customers may use the Services only for activities that do not involve PHI.

Do not place full payment-card numbers, card security codes, passwords, or authentication secrets in ordinary CRM fields, chats, uploads, or templates. Use the designated payment and authentication interfaces instead. If prohibited information is discovered, contact us promptly. We may restrict access or remove it as reasonably necessary; this does not eliminate any legal preservation duty.

You must comply with applicable export controls, trade restrictions, and economic sanctions in accessing and using the Services. Do not use or make the Services available for a transaction, person, entity, destination, or end use that is prohibited under laws applicable to you or Maurie, unless a valid authorization or exemption applies. You must not conceal your identity, location, ownership, or end use to evade those restrictions. We may request information reasonably necessary to assess eligibility and restrict access where legally required. International availability remains subject to these requirements and the geographic restrictions of the providers used for the relevant feature.

You are responsible for recipient consent, lawful marketing bases, unsubscribe requirements, suppression lists, accuracy, and required sender disclosures for campaigns. Do not import lists or send communications without the necessary permissions. Applicable anti-spam laws and connected-platform policies apply.

Local Marketing supports content, reviews, profile management, website tools, and ranking analysis. You remain responsible for truthful promotions, genuine reviews, disclosure of endorsements, and compliance with Google, Meta, LinkedIn, and other platform rules. Do not fabricate reviews or use the Services to discourage negative public reviews or selectively solicit only positive reviews contrary to platform rules.

Posting, review volume, rankings, traffic, inquiries, sales, or visibility in Google, ChatGPT, Gemini, Perplexity, or other discovery services are not guaranteed. Third-party availability, account permissions, competition, location, and platform decisions can affect results. A platform’s rejection or removal of content is not itself grounds for a subscription refund.

Maurie Docs lets you create templates, documents, quotes, and signature requests. You are responsible for the document’s legal content, signers’ identity and authority, electronic-signature consent, delivery, recordkeeping, and any transaction-specific formalities. Some documents or jurisdictions require methods or formalities that the Services may not provide.

We provide tools, not legal advice or a guarantee that any document, signature, or quote is valid or enforceable. Verify products, prices, recurring terms, discounts, taxes, and totals before sending a quote. A document signature is not automatically permission to charge or repeatedly charge a card; obtain payment authorization separately where required.

Before requesting signatures, you must determine whether electronic signing and electronic delivery are appropriate for the transaction and jurisdiction. Provide any required electronic-records disclosure before consent, including its scope, access requirements, how the signer can obtain copies, how to update contact information, how to withdraw consent, and any disclosed fees or consequences. Where required, obtain consent in a way that demonstrates the signer can access the format used for the records. A customer’s acceptance of Maurie’s TOS does not substitute for a recipient’s required consent to receive and sign that customer’s documents.

You are responsible for preserving the completed document and available evidence of consent, delivery, identity, and signing events for the applicable retention period. Do not share private signing links with unauthorized people, sign for another person without authority, or alter a completed document in a misleading way. A signer-facing disclosure provided by Maurie is a customizable starting point; you must supply your own business identity, contact details, copy and withdrawal process, and any transaction-specific requirements. We do not represent that all documents qualify for electronic signing or that the Services provide notarization, qualified electronic signatures, or specialized regulated signing unless expressly agreed and supported.

If a signer declines or withdraws consent before completion, arrange an appropriate alternative with that person where required. Withdrawal of delivery consent does not itself rescind an already completed agreement or eliminate existing obligations. Required changes to access requirements, records, or consent must be handled under applicable law. Availability of a retained copy in Maurie is not a substitute for the customer’s own recordkeeping responsibilities.

Cash Register is included in all current core plans, including Free. Payment processing through Maurie Pay is separate from subscription access and is powered by Stripe through the merchant’s connected Stripe account. Availability depends on country, merchant eligibility, account approval, supported payment methods, and compatible hardware. Stripe’s applicable services and connected-account terms govern its processing services.

You authorize Maurie to transmit transaction instructions and related information to Stripe when you initiate a payment, refund, saved-card operation, or other supported action through the Services. You remain the seller to your customer and are responsible for goods or services, taxes, pricing, receipts, fulfillment, recurring-charge authorizations, refund policies, and customer disputes. Maurie does not become the merchant of record solely by providing the integration.

The currently stated Maurie Pay rate is 3.4% of the transaction amount plus US$0.30 per transaction, including a Maurie technology fee of 0.50% of the transaction amount. That technology fee is included in, not added to, the 3.4% rate. Confirm the applicable rate and any disclosed additional fees before processing. Country, currency, cross-border, hardware, refund, dispute, or payment-method variations must be disclosed where applicable; those items are not represented as covered by the stated rate unless expressly disclosed.

Authorized users can initiate supported customer refunds through Maurie AI. Refund completion, settlement, and whether processing or technology fees are returned depend on the applicable Stripe terms and the disclosed fee schedule. Maurie’s nonrefundable subscription policy does not dictate your merchant refund policy.

A chargeback is a cardholder dispute through the card issuer. You are responsible for chargebacks, dispute fees, and negative balances arising from your merchant transactions, subject to your applicable Stripe agreements and the actual Connect configuration. You must cooperate with dispute handling and provide necessary transaction evidence. These Terms do not override Stripe’s allocation of responsibility or bind Stripe.

Stripe holds the sensitive payment credentials for supported saved-card functions; Maurie retains limited card identifiers, such as card brand and last four digits, together with transaction information and references needed to operate the integration. Obtain consent for card-on-file and recurring use. Maurie does not guarantee settlement timing or the reversal of a disputed payment.

Saved-card and recurring-payment authorization. Before saving or using a customer’s payment credentials, you must obtain any consent required by law, card-network rules, and Stripe’s terms. Before charging a recurring or off-session payment, obtain a clear mandate describing the merchant, authorized amount or calculation method, frequency or trigger, duration where applicable, and how the customer can revoke authorization or cancel recurring charges. Provide required notices of changes or upcoming charges and retain appropriate evidence. Saving a card, signing a quote, or choosing a recurring product is not, by itself, permission for an undisclosed payment.

You may submit only authorized payment and refund instructions, and only authorized workspace users should have access to those actions. Honor revocation, cancellation, and applicable refund rights; do not continue charging a saved card without a valid basis. Refunds of your customers’ transactions are distinct from refunds of Maurie subscriptions. Whether processing fees or the included technology fee are returned, and any additional dispute, currency, or payment-method charges, must be established by the applicable Stripe arrangements and disclosed fee schedule; these Terms do not promise their return.

For payment disputes, provide accurate receipts, communications, delivery evidence, and authorization records through the supported Stripe or Maurie workflow within the applicable deadlines. You remain responsible for your transactions, chargebacks, dispute fees, reserves, and negative balances to the extent allocated to you by Stripe’s terms and Connect configuration. We may share relevant transaction evidence with Stripe to investigate or respond to a dispute. Maurie does not guarantee a successful dispute response, a payout date, or that every Stripe action can be performed in Maurie. Contact service@maurieai.com for platform support and use Stripe’s applicable account procedures for processing issues.

You choose whether to connect third-party services, including email, calendars, social networks, payment processing, and other tools. Enabling an integration authorizes the data exchanges necessary for its disclosed function. Third-party services have their own terms and privacy practices. Their outages, restrictions, or changes may affect integrated features. This does not remove our responsibilities for our own processing or providers acting on our behalf.

Each party will protect the other’s nonpublic business information with reasonable care and use it only for this agreement. Information already lawfully known, public without breach, independently developed, or lawfully received without restriction is excluded. Necessary disclosure to authorized personnel and providers is permitted with appropriate protection. Legally required disclosure is permitted, with notice where legally allowed.

Personal-data processing is described in the Privacy Policy and any executed data processing agreement. An appropriate processor agreement and international-transfer arrangements may be required before certain international processing; these Terms alone are not a substitute for them.

Where required for Maurie’s processing of personal data on your behalf, the parties must enter an appropriate Data Processing Agreement. Maurie’s companion DPA applies only when separately accepted in writing or expressly incorporated into an accepted order; merely linking to a draft does not activate it. Its processing provisions control conflicting general terms for that subject matter. Required international-transfer instruments must also be established where applicable. A Privacy Policy describes processing practices and does not replace those contractual arrangements.

We will maintain safeguards appropriate to the processing risks and comply with legally applicable security-incident obligations. If an accepted DPA applies, incident notification, assistance, subprocessors, return/deletion, and audit rights are governed by that DPA. A security notification is not an admission of fault. No SOC 2, HIPAA, PCI, qualified-signature, or similar certification is represented through these Terms unless expressly confirmed in separate written documentation.

We may suspend affected functionality to address a credible security threat, prohibited content, fraud, serious misuse, or legal obligation, using proportionate measures and notice where practicable. For other material breaches, we will give written notice and a reasonable opportunity to cure when the breach can be cured. We may terminate for an uncured material breach or discontinue a service with reasonable notice, subject to mandatory law and any required refund for undelivered prepaid services.

At the end of a canceled paid subscription’s billing period, the account moves to Free and existing Customer Content is retained. Cancellation does not request deletion. Free-plan features and usage limits apply, so retained content may not have the same functionality or accessibility as on a paid plan. Keep independent copies of important records; use any available export controls or contact service@maurieai.com for assistance before requesting deletion.

Customer data currently remains stored until the customer deletes it or requests deletion, subject to applicable legal obligations. Deleting a workspace removes its database records immediately. Workspace deletion does not currently remove all stored files, including some contact files, signed documents, and logos, or the associated login account. There is currently no self-service “delete my account” function for an individual user. To request deletion of remaining files, an individual login account, or other personal information, contact service@maurieai.com. We will assess and handle requests under applicable law and any governing data processing agreement; technical limitations do not remove applicable rights.

Supabase retains seven days of daily database backups. Maurie also makes its own backups twice per month and before releases. Those additional backups currently have no fixed expiry date, so a copy of deleted information may remain in them. We do not promise that workspace deletion immediately erases every copy or that a backup can be used to recover particular content. Backup handling is subject to applicable legal duties and customer rights.

Where retention is legally required, necessary records may remain despite a deletion request, including records needed for payments, disputes, and legal claims. Account or workspace deletion does not eliminate pending merchant obligations, accrued fees, or provisions intended to survive termination. Our Privacy Policy describes these practices in more detail.

Each party represents that it has authority to enter this agreement. Subject to applicable law, the Services and AI output are provided as available, without a guarantee of uninterrupted or error-free operation, fitness for a particular purpose, or commercial outcomes. We will use reasonable care in providing the Services. Nothing excludes a warranty, remedy, or liability that cannot lawfully be excluded.

To the extent permitted by law, neither party is liable for indirect or consequential damages, lost profits, or lost business opportunities arising under these Terms. Except for payment obligations, fraud, willful misconduct, and liabilities that law prohibits limiting, each party’s aggregate liability arising from the affected Services is limited to the fees paid or payable to Maurie for those Services in the 12 months preceding the event giving rise to the claim. For entirely Free Services, that limit is US$100. These limitations apply regardless of the legal theory of the claim, to the extent enforceable under applicable law.

These limitations do not limit a cardholder’s statutory rights, Stripe’s rights under its own agreements, or mandatory consumer protections. They do not override liability provisions in a separately signed agreement that expressly controls the same subject matter.

We are not responsible for Maurie Chat messages, files, or conversations that are lost, expired, deleted on the 30-day schedule, or deleted by a user, or for any decision you make in reliance on content that has since been removed.

To the extent permitted by law, Customer will defend Maurie against third-party claims arising from unlawful Customer Content, the Customer’s goods or services, Customer’s material misuse of the Services, or Customer’s failure to give notices or obtain consents required for calls, recordings, or communications made through the Services, and pay resulting finally awarded damages or settlements approved by Customer. This obligation excludes claims caused by Maurie’s own breach or misconduct.

Maurie will promptly notify Customer of such a claim, provide reasonable assistance at Customer’s expense, and allow Customer to control the defense. No settlement may admit Maurie’s fault or impose nonmonetary obligations on Maurie without its consent, which will not be unreasonably withheld. A delay in notice reduces the obligation only to the extent it materially prejudices the defense.

Iowa law governs these Terms, excluding conflict-of-law rules, except where mandatory law requires otherwise. Before filing a claim, contact service@maurieai.com so we can attempt to resolve the dispute. This does not delay urgent court relief or a legal filing deadline.

For disputes that cannot be resolved informally, courts of competent jurisdiction in Scott County, Iowa, or the United States District Court for the Southern District of Iowa have jurisdiction over disputes, subject to mandatory jurisdictional rights. These Terms do not impose compulsory arbitration or a class-action waiver.

We may revise these Terms prospectively with notice appropriate to the change and applicable law. Material changes will receive advance notice where required, and renewed acceptance where necessary. No change retroactively removes accrued rights. If a provision is unenforceable, the remainder remains in effect to the extent lawful. Failure to enforce a provision is not a waiver. Neither party may assign this agreement without consent, except in a qualifying merger or sale of substantially all relevant assets with an assumption of obligations. Events beyond reasonable control may excuse affected performance while reasonable mitigation continues; they do not erase accrued payment or statutory obligations.

These Terms and applicable accepted orders or separately signed agreements form the agreement regarding the Services. Notices may be sent to the account’s registered email and to the business contact below, subject to any legally required method.

API, webhook, mobile SDK, and other deployment-code access is subject to the features included in your active plan and the applicable documentation. Mobile-app export is currently a Pro feature. We grant you a limited, nonexclusive, nontransferable license to use code we expressly supply for authorized integration with the Services and deployment in applications or websites you control. Your own application code remains yours; separately identified open-source or third-party components remain subject to their own licenses.

Protect API credentials and tokens, restrict their permissions, rotate compromised credentials, and report suspected unauthorized use promptly. Do not place secret server-side credentials in publicly accessible websites, client applications, distributed mobile binaries, or public repositories. You are responsible for your integration’s security, users, notices, consent, and permitted data transfers. Do not use integration access to reach accounts or data you are not authorized to control.

Observe documented request limits and security requirements. Do not bypass rate limits, share credentials to evade plan restrictions, scrape protected endpoints, or use webhooks to transmit prohibited information. We may throttle, restrict, or revoke credentials for security, excessive or unlawful use, or loss of plan eligibility, using notice where practicable. We may update interfaces and code; reasonable advance notice will be provided for material compatibility changes where practicable, except urgent security or legal changes.

Downgrading or ending an eligible subscription can disable paid API or SDK-backed functionality. Rights to use our supplied code for ongoing service access depend on your continuing eligibility and applicable license; possession of code does not preserve access to a paid feature. You may retain your own application code and data, subject to others’ rights, but must stop unauthorized use of our protected services. These Terms do not require removing an independently licensed open-source component whose license permits its continued use.

The AI Phone Receptionist is an optional add-on that answers inbound calls to a US phone number we provide for your receptionist. It uses AI to speak with callers in real time and, as you configure it, can answer questions from your sources, take messages, check availability and book appointments, transfer calls or ring your team first, create CRM leads, contacts, tasks, and notes, start workflows, and produce call recordings, transcripts, and summaries. Telephone service is provided through Twilio and real-time voice AI through Google Gemini. It currently supports US local numbers and inbound calls only. It does not send text messages, support number porting, or support international numbers, and it does not place calls to anyone other than the team number you designate for transfers and ring-first calls.

THE AI PHONE RECEPTIONIST IS NOT A TELEPHONE SERVICE AND CANNOT BE USED TO REACH 911 OR ANY OTHER EMERGENCY SERVICE. Calls to your Maurie number are answered by software. The AI may not recognize an emergency, and a transfer to your team may not be answered. Do not present the number as a way to get emergency help, and make sure your staff and callers have other ways to reach emergency services.

We obtain phone numbers through our telephony provider and assign one to each receptionist. You may use the number while the receptionist’s package is active; you do not own it, and it cannot be transferred or ported. We or our provider may change or reclaim a number when law, carrier rules, suspected fraud or abuse, or technical reasons require it. When a package ends or a receptionist is deleted, the receptionist stops answering, and we may release the number 30 days later; a released number can be reassigned to someone else. You control any forwarding from your own business line through your own carrier and should remove it before you cancel. Caller ID names, call authentication levels, and spam labels that carriers show are outside our control. We may suspend the AI Phone Receptionist or a number immediately if we, our provider, or a carrier suspect robocalls, fraud, or abuse, receive complaints about calls involving your number, or are required to by a provider or by law.

Calls are recorded by default, and you can turn recording off. You are responsible for giving every notice and getting every consent the law requires to answer, record, transcribe, and summarize calls and to process caller information with AI, including in states that require the consent of everyone on the call. The receptionist’s default caller notice is a convenience, not legal advice, and may not be enough for your situation. If you change or turn off the notice or write your own greeting, you are responsible for what callers hear. Where the law requires it, honor a caller’s request not to be recorded.

By default the receptionist tells callers they are speaking with an AI assistant, and it answers honestly when a caller asks whether it is a person. Where the law requires it, or callers would reasonably expect it, you must make sure callers know they are speaking with an automated assistant. Do not instruct the receptionist to claim it is human, to impersonate a real person, or to imitate a particular person’s voice. You are responsible for the information, prices, promises, and instructions you give the receptionist and for what it says based on them. Turning on bookings, transfers, call-back tasks, or workflows authorizes those actions. Do not use the receptionist to give medical, legal, financial, or other professional advice.

Speech recognition and AI can mishear names, numbers, and email addresses, and transcripts, summaries, messages, bookings, and leads can be incomplete or wrong; review them before you rely on them. The spam filter and block list are best effort: a legitimate caller can be treated as spam and disconnected, and unwanted calls can get through. Calls depend on telephone carriers, Twilio, Google, internet connections, and your own forwarding and team phones, so calls can be dropped, delayed, or missed. We do not guarantee that every call is answered, transferred, recorded, or summarized, and, subject to Section 13, we are not liable for calls, messages, bookings, or business lost as a result.

In addition to Section 7, you must not use the AI Phone Receptionist or its numbers for robocalls, telemarketing, or other outbound calling; spoofed or misleading caller ID; fraud, phishing, harassment, or unlawful content; collecting full payment-card numbers, card security codes, Social Security numbers, passwords, or PHI by voice; or any use that violates Twilio’s Acceptable Use Policy (https://www.twilio.com/en-us/legal/aup) and its service-specific terms, which apply to your use of the AI Phone Receptionist. You must cooperate with reasonable requests from us, carriers, or law enforcement about calls to or from your number. When you or your team call people back or contact callers through workflows, you are responsible for complying with the Telephone Consumer Protection Act, Do-Not-Call rules, and other telemarketing and marketing-consent laws; a call to your business is not, by itself, consent to marketing.

When we or our provider ask for business identity information for carrier or provider registration, you must give accurate information and keep it current.

Each AI Receptionist package covers one receptionist and one number and includes a monthly number of minutes. Minutes are measured by the second, from when a call connects until it ends, and include time on transfers and ring-your-team-first calls. Usage comes from our telephony provider’s call records, and those records determine the charges. Unused minutes do not carry over; the allowance resets at the start of each billing period. Time beyond the allowance is charged at your package’s overage rate and appears on your next renewal invoice, up to the monthly overage limit you set (currently US$25 unless you change it). When the limit is reached, the receptionist stops answering until the next billing period or until you raise the limit, and calls go to your transfer number or hear an unavailable message. A one-time test allowance (currently 10 minutes of browser test calls) is available before you buy a package; after you buy one, test calls count toward your minutes. Cancelling a package takes effect at the end of its billing period; deleting a receptionist ends its package immediately and any overage is charged then. If you believe an invoice contains an error, tell us at service@maurieai.com within 60 days of the invoice date; after that, the charges are final. We may add new carrier, regulatory, or provider fees for phone service with at least 30 days’ notice. Section 4 otherwise applies, including that payments are nonrefundable.

Call recordings are stored with Twilio; transcripts, summaries, and call details are stored in your workspace. Recordings, transcripts, and summaries are deleted automatically 90 days after the call, and you can delete a call sooner. The call’s date, time, number, duration, and outcome stay for Call History and billing, and a summary already copied into a lead, task, note, or notification stays until you delete it. Maurie does not use call content to train general-purpose AI models; Section 6 describes processing by our AI providers. Section 12, our Privacy Policy, and our Data Processing Agreement also apply.

Maurie AI LLC
5791 Pigeon Creek Rd.
Bettendorf, IA 52722, United States
service@maurieai.com
Website: https://www.maurieai.com