AI Phone Receptionist for Auto Repair Shops
Your service writer is with a customer and your techs are under a car, so the phone rings out. Maurie AI answers on your shop number, books the drop-off, answers the questions you’ve given it and passes the details to your counter.
What callers ask, and what happens next.
“How much is an oil change?”
It quotes from your own price list, like by type of oil, and says when the price depends on the vehicle.
“My check engine light just came on. Can you look at it?”
On Starter and up it checks your Google Calendar and books an open drop-off or diagnostic slot.
“Is my car ready yet?”
It doesn’t see your shop software, so it takes the name, the vehicle and a callback number. If the caller asks for a person during your hours, it can transfer the call to your counter.
“Do you work on European cars?”
It answers from your website and FAQs, like the makes you service, your warranty and whether you have loaner cars.
Set up in three steps.
- 01
Teach it about your business
Train it on your website, files, and FAQs, or start from a chat agent’s training. Give it a name, pick its voice, and write what callers hear first.
- 02
Decide when a person steps in
Let it answer every call, only the calls your team misses, or after hours. Transfer callers when they ask for a person, only when it’s urgent, or have it take a message instead.
- 03
Test, then go live
Talk to it from your browser first. Then choose a package, pick a US number or forward your existing one, and it starts answering.
How a call sounds.
LeoThanks for calling Ridgeline Auto Care, this is Leo. How can I help?
CallerHi, my brakes are squeaking and the car pulls a little to the left.
LeoSorry about that. What’s the year, make and model?
CallerA 2018 Honda Civic.
LeoThanks. We’d want to inspect the brakes first. I have a drop-off tomorrow at 7:30 am or Thursday at 10 am.
CallerTomorrow at 7:30, please.
LeoYou’re booked for tomorrow at 7:30 am. Can I get your name and the best number to reach you?
An example call. Ridgeline Auto Care and Leo are made-up names. Every real call is saved with its recording, transcript and summary, and your team is notified with the caller’s name.
The job keeps moving.
Every customer and vehicle
The caller becomes a contact in your CRM with the call’s recording, transcript and summary, plus your own properties for year, make, model and mileage.
Estimates approved in writing
Send a repair estimate for e-signature with Maurie Docs before the work starts, then take payment by card with Maurie Pay or at the counter with the Cash Register.
Bring customers back
Email past customers a seasonal tire or inspection offer with a campaign.
Reviews after pick-up
Ask happy customers for a Google review with an automated follow-up.
From $49 a month, on any plan.
AI Phone Receptionist is a separate monthly package for each receptionist, available on every plan including Free: AI Receptionist 100 at $49, AI Receptionist 300 at $99, or AI Receptionist 700 at $199 a month. Appointment booking needs Starter or above. US phone numbers only.
See all Maurie AI plans →AI receptionist for auto repair shops: common questions
Can it tell customers if their car is ready?
Not on its own: it doesn’t connect to shop management software. It takes the customer’s name and vehicle so your team can call back, and if they ask for a person during your hours, it can transfer the call.
Will it quote repairs?
Only the prices you give it, like oil changes, tire rotations and inspections. For repairs that need a look, it books a diagnostic or inspection.
Can it take calls when the shop is closed?
Yes. Choose “after hours” and it answers when you’re closed, takes the details, and on Starter and up books a drop-off for when you’re open.
Can I keep my shop’s number?
Yes. Forward your existing number to the receptionist, or pick a new local US number by area code or ZIP code.
What does it cost?
A monthly package on any Maurie AI plan, Free included: 100 minutes for $49, 300 for $99 or 700 for $199, counted by the second, with a monthly limit you set. Booking needs Starter or above. US phone numbers only.
Answer every call
from today.
Create a free account, test the receptionist from your browser, then pick a number.
Get started for free →US phone numbers only. Appointment booking needs Starter or above.